Privacy Policy

Effective Date: 08 July 2023
Contact Email: stevemaddenincorp@gmail.com
Website: www.stevemaddenladies.co.za

1. Introduction

Welcome to Steve Madden Ladies South Africa (“we,” “our,” or “us”).
We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable laws.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit or make a purchase through our website.

2. Information We Collect

We collect the following types of information to provide you with the best possible shopping experience:

a. Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely through third-party gateways)

b. Automatically Collected Information

When you browse our website, we automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on site

  • Cookies and similar tracking technologies

This data helps us improve website performance, user experience, and security.

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you about your order status or account

  • Send order confirmations, shipping updates, and support messages

  • Improve our website, services, and customer experience

  • Send promotional offers and newsletters (only if you’ve opted in)

  • Comply with legal obligations and prevent fraudulent activity

4. Data Storage and Security

We take your data security seriously.
All personal information is stored securely and protected using industry-standard encryption, firewalls, and access controls.

We do not store your credit or debit card details. All payments are processed securely via trusted third-party payment providers.

5. Sharing of Information

We do not sell or rent your personal information.
We may share your data only with:

  • Courier and delivery partners, to ensure successful delivery.

  • Payment processors, to process your transactions securely.

  • IT and website support providers, for maintenance and security purposes.

  • Legal authorities, if required by law or to protect our rights.

All third parties are required to handle your data responsibly and in compliance with POPIA.

6. Cookies

Our website uses cookies to improve your browsing experience.
Cookies help us:

  • Remember your preferences and cart items

  • Analyze website traffic and performance

  • Offer personalized content and promotions

You can disable cookies in your browser settings, but some site features may not function properly.

7. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of any inaccurate or incomplete information.

  • Request deletion of your personal data (where legally permissible).

  • Withdraw consent for direct marketing communications at any time.

To exercise your rights, please contact us at stevemaddenincorp@gmail.com.

8. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, or resolve disputes.

9. Marketing Communications

If you subscribe to our newsletter or marketing updates, you consent to receive promotional emails from us.
You can unsubscribe at any time by clicking the “Unsubscribe” link in our emails or by contacting us directly.

10. Links to Other Websites

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those sites.
We encourage you to review the privacy policies of any external websites you visit.

11. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
By continuing to use our website, you agree to the terms of the updated policy.

12. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us:
📧 stevemaddenincorp@gmail.com
🌐 www.stevemaddenladies.co.za